Customer Responsibility

Following these responsibilities will help ensure a smooth and efficient moving process for both you and the moving company.

(860) 628-6373

Getting Ready for Moving Day

Important Steps and Responsibilities Before the Movers Arrive

Preparing for a move can be overwhelming, but knowing what to expect can make all the difference. Follow these key steps to ensure everything is ready when our team arrives, so we can make your move as smooth as possible.

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Packing

Ensure all items are properly packed and labeled before the movers arrive, unless packing services have been arranged with the moving company.

Communication

Please review your confirmation email to ensure clear understanding of our charges. Provide accurate and clear directions to both your current location and your new destination to facilitate smooth transportation.

Accessibility

Ensure that both the current and new locations are accessible to the moving truck. This includes clearing pathways, driveways, and ensuring parking availability. If your driveway has been recently paved it is your responsibility to inform our team to ensure we do not park in the freshly paved driveway.

Valuables

Transport valuable items such as jewelry, important documents, and small electronics personally, rather than packing them with the moving company's belongings.

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Pets and Plants

Make arrangements for the transportation of pets and plants, as many moving companies do not handle living organisms.

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Supervision

Be present or have a representative present during the packing, loading, and unloading processes to answer questions and provide guidance as needed.

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Utilities

Arrange for disconnection of utilities at your old home and connection at your new one on the appropriate dates to avoid disruptions.

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Special Instructions

Provide specific instructions for fragile items, large furniture pieces, and any items with special handling requirements.

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Inventory

Keep an inventory list of all items being moved, especially valuable or fragile items, to facilitate tracking and ensure nothing is lost or misplaced.

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Payment

Ensure that payment arrangements are clear and settled according to the terms agreed upon with the moving company, including any deposits or final payments.

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Feedback

Provide feedback to us after the move to help improve our services and address any concerns you may have had during the process.

READ OUR REVIEWS!

Best moving company ever!! Aaron and Amber were two of the most flexible, accommodating and helpful people to work with. They had the best crew, handled everything with care, and worked quickly and professionally. Would never use any other company to move my things! If I was a mover, I would work for this company!

- Samantha H

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"Awesome movers. They were conscientious and made sure that our stuff was well wrapped., so nothing was broken or damaged. I would recommend them to my family and friends 100%. Woody and Eric did a great job. Thank you."

- Angela I

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"Guys were fast and careful. Very knowledgeable moving items around tough spots and taking and putting furniture back together. Placed there moving mats on floors and railings. No complaints highly recommend."

- Brandon

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"This company has been incredible for our moving needs over the last several years. We have moved numerous offices on a very large scale throughout Connecticut and they have been extremely accommodating, professional and efficient. They have always given us a very fair price and have done a great job, often with short notice. For commercial office moves, we would not choose to go anywhere else."

- Tim C

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